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Microsoft is working on offering a better customer service experience powered by OpenAI\u2019s ChatGPT-4 for its visually impaired users through a partnership with Be My Eyes, a company that helps visually impaired individuals tackle everyday tasks with the help of sighted volunteers.<\/p>\n<\/div>\n
Microsoft is integrating a digital visual assistant tool Be My Eyes created \u2014 Be My AI<\/a> \u2014 into its Microsoft Disability Answer Desk, allowing visually impaired Microsoft users to resolve technical issues or perform tasks like updating software without needing the assistance of a call center agent. After testing the tool earlier this year on Microsoft users, Be My Eyes said the tool resolved inquiries in four minutes on average, which is less than half the average call time with human agents. In addition, only 10 percent chose to talk to a human customer service representative after interacting with the AI tool.<\/p>\n<\/div>\n Be My AI uses OpenAI\u2019s GPT-4 vision model to generate descriptions of a photo the person has taken, like instructions for setting up a new computer or a product label. Through AI-based natural language conversations, the tool also provides contextual, advice-based guidance to help users through various issues.<\/p>\n<\/div>\n \u201cMicrosoft is proud to be the first company to integrate Be My AI into our customer service with the Disability Answer Desk. The integration of Be My AI creates an innovative, fast and efficient way for disabled customers to receive assistance from Microsoft,\u201d\u00a0said Jenny Lay-Flurrie, Microsoft\u2019s chief accessibility officer. \u201cBy combining Microsoft\u2019s expertise and the innovative solutions from Be My AI\u2122, we are empowering independence for people with disabilities.\u201d<\/p>\n<\/div>\n Bloomberg<\/em> reports<\/a> Be My Eyes CEO Mike Buckley said it\u2019s also beta-testing its AI tool with other corporations, including Sony, Procter & Gamble, and Hilton.<\/p>\n<\/div>\n Be My Eyes was also briefly mentioned. \u201cOpenAI is proud to work with Be My Eyes,\u201d said Brad Lightcap, the COO of OpenAI. \u201cThey\u2019ve used our AI models to significantly enhance the daily lives of people with low vision or blindness.\u201d<\/p>\n<\/div>\n Microsoft\u2019s partnership with Be My Eyes is the company\u2019s latest move toward making its products more accessible. Earlier this year at its annual\u00a0Microsoft Ability Summit<\/a>, the company introduced \u201cAccessibility Assistant<\/a>\u201d for Microsoft 365, which lets you know in real time when you\u2019re writing up inaccessible content. <\/p>\n<\/div>\n