{"id":30998,"date":"2023-08-10T22:06:12","date_gmt":"2023-08-10T22:06:12","guid":{"rendered":"https:\/\/entertainment.runfyers.com\/index.php\/2023\/08\/10\/we-asked-lg-for-a-burn-in-warranty-on-its-oled-monitor-and-its-delivering\/"},"modified":"2023-08-10T22:06:12","modified_gmt":"2023-08-10T22:06:12","slug":"we-asked-lg-for-a-burn-in-warranty-on-its-oled-monitor-and-its-delivering","status":"publish","type":"post","link":"https:\/\/entertainment.runfyers.com\/index.php\/2023\/08\/10\/we-asked-lg-for-a-burn-in-warranty-on-its-oled-monitor-and-its-delivering\/","title":{"rendered":"We asked LG for a burn-in warranty on its OLED monitor \u2014 and it\u2019s delivering"},"content":{"rendered":"


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OLED might be the future of monitors<\/a>, but first, they need to finish addressing burn-in fears. In my recent review of LG\u2019s 27-inch OLED desktop gaming monitor, I wrote how the company\u2019s warranty explicitly excludes \u201cburned-in images resulting from improper usage.\u201d And when I reached out to clarify, I couldn\u2019t get a straight answer about burn-in coverage from the company.<\/p>\n<\/div>\n

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But after four months of conversations with The Verge<\/em>, LG Electronics has changed that warranty. LG now has a two-year burn-in warranty for its OLED gaming monitor in the US, Christopher De Maria, LG\u2019s head of consumer PR for North America, tells The Verge.<\/em><\/p>\n<\/div>\n

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The new warranty<\/a>, which De Maria says also applies retroactively to any LG 27GR95QE-B monitors that have already been sold, doesn\u2019t exactly spell it out that way. Technically, it says LG will only cover \u201cnormal and proper use\u201d and specifically excludes \u201cDamage or failure of the Product resulting from misuse [or] abuse.\u201d <\/p>\n<\/div>\n

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But LG Electronics product marketing director David Park makes it pretty clear: \u201cNow, as long as you use the monitor as intended (personal PC monitor) in a residential setting (does not support commercial usage like retail signage display) burn-in is covered.\u201d<\/p>\n<\/div>\n

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\u201cNormal use means the product is used for what it was created to do.\u00a0In this case that is gaming (professional and casual) as well as desktop computing such as Windows, etc,\u201d De Maria tells The Verge<\/em>. <\/p>\n<\/div>\n

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That\u2019s important because companies will often take evidence of damage as evidence of abuse<\/em>, like how some companies will deny warranty service on water-resistant phones if any water penetrates inside. For years, OLED enthusiasts and monitor manufacturers have warned that you shouldn\u2019t leave the same content on the screen for too long, some even going so far as to hide the Windows taskbar and browser chrome to avoid burn-in. <\/p>\n<\/div>\n

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But LG Display and Samsung Display, the companies that make the OLED panels inside these monitors, now have so many built-in protections and manage their brightness so much<\/a> that they\u2019re confident they can stave off burn-in for quite some time.<\/p>\n<\/div>\n

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So confident that they offer a burn-in warranty to monitor manufacturers \u2014 <\/em>some of which don\u2019t pass along that warranty to you.<\/p>\n<\/div>\n

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After we pointed that out to LG Electronics and published our skeptical but largely favorable review<\/a>, the company finally confirmed it will cover burn-in. <\/p>\n<\/div>\n

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Another image of LG\u2019s 27-inch gaming OLED.<\/em><\/figcaption>Photo by Sean Hollister \/ The Verge<\/cite><\/p>\n<\/div>\n<\/div>\n
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Acer and Asus, which also sell monitors with the same LG Display panel, still don\u2019t cover burn-in. Neither answered our question about why they don\u2019t pass along LG Display\u2019s burn-in warranty to their own customers, with the Acer Predator X27U and the Asus ROG Swift\u00a0OLED\u00a0PG27AQDM. <\/p>\n<\/div>\n

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\u201cDiscretion\u201d is not a guarantee<\/p>\n<\/div>\n<\/div>\n

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\u201cWhile burn-in is not considered part of our formal 3-year monitor warranty coverage, in practice, our customer care team has discretion to assist customers with this rare issue and authorize repair services, free-of-charge,\u201d says Acer media relations manager Erin Davern. <\/p>\n<\/div>\n

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Asus gaming PR lead Cat Tompkins said the company would need to talk to LG about its burn-in warranty before providing an official statement for this story.<\/p>\n<\/div>\n

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Dell\u2019s Alienware and Corsair both sell OLED monitors with three-year burn-in warranties, and Alienware even offers next-business-day replacement. Corsair uses the same LG Display screen, while Alienware uses a Samsung QD-OLED panel<\/a>. <\/p>\n<\/div>\n

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Alienware currently offers large curved ultrawide QD-OLED screens from Samsung.<\/em><\/figcaption>Photo by Becca Farsace \/ The Verge<\/cite><\/p>\n<\/div>\n<\/div>\n
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\u201cOur warranty is built around the fact that we trust in that pixel refresh function to help mitigate burn-in,\u201d says Alienware PR specialist Frank Cestone. <\/p>\n<\/div>\n

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\u201cWhen QD-OLED technology was introduced, we knew there was an opportunity to address the broader concerns around OLED reliability,\u201d Dell VP of display technologies Yoon Lee tells The Verge. <\/em>She writes that Dell saw it as an opportunity to \u201cfurther differentiate Alienware from its competitors.\u201d<\/p>\n<\/div>\n

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Dough claims it will offer<\/a> a two-year burn-in warranty, too.<\/p>\n<\/div>\n

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I would still argue that two or even three years of burn-in protection isn\u2019t necessarily enough for a device you could easily use for a decade \u2014 but going from a zero-year guarantee to a two-year one is a big move for LG. <\/p>\n<\/div>\n<\/div>\n


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OLED might be the future of monitors, but first, they need to finish addressing burn-in fears. In my recent review of LG\u2019s 27-inch OLED desktop gaming monitor, I wrote how the company\u2019s warranty explicitly excludes \u201cburned-in images resulting from improper usage.\u201d And when I reached out to clarify, I couldn\u2019t get a straight answer about […]<\/p>\n","protected":false},"author":1,"featured_media":30999,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":{"0":"post-30998","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech"},"_links":{"self":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts\/30998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/comments?post=30998"}],"version-history":[{"count":0,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts\/30998\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/media\/30999"}],"wp:attachment":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/media?parent=30998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/categories?post=30998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/tags?post=30998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}