{"id":27107,"date":"2023-07-19T14:30:02","date_gmt":"2023-07-19T14:30:02","guid":{"rendered":"https:\/\/entertainment.runfyers.com\/index.php\/2023\/07\/19\/flyer-beware-dont-fall-for-this-airline-customer-service-scam-the-points-guy\/"},"modified":"2023-07-19T14:30:02","modified_gmt":"2023-07-19T14:30:02","slug":"flyer-beware-dont-fall-for-this-airline-customer-service-scam-the-points-guy","status":"publish","type":"post","link":"https:\/\/entertainment.runfyers.com\/index.php\/2023\/07\/19\/flyer-beware-dont-fall-for-this-airline-customer-service-scam-the-points-guy\/","title":{"rendered":"Flyer beware: Don’t fall for this airline customer service scam – The Points Guy"},"content":{"rendered":"


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Travelers recently uncovered an increasingly common and elaborate airline customer service scam. Here’s what you need to know to keep your information safe.<\/p>\n

There are some things we do every day without giving them a second thought, whether that’s brushing our teeth, checking social media or looking up a phone number online when we need to get a hold of a customer service associate. Each of these tasks seems fairly innocent (and, in one case, good for your oral hygiene). However, an increasingly common scam is adding an element of danger to the everyday practice of reaching out to a company’s customer service team when you need assistance.<\/p>\n

This week, the scam came to light via a series of tweets<\/a> from a Delta Air Lines<\/a> passenger named Shmuli Evers. Evers found himself in the unfortunate yet all-too-common situation of having his flight from John F. Kennedy International Airport (JFK) canceled. After calling a Delta customer service phone number he had found on Google to rebook his flight, Evers began to suspect something was not quite right.<\/p>\n

The person on the other end of the line attempted to obtain Evers’ credit card information to book him on a new flight later that evening. By this point, the red flags were piling up, and Evers had the wherewithal to hang up the phone before handing over his payment information to the scammers. Upon further investigation, Evers found that the Google listings for many major airlines were displaying fraudulent numbers.<\/p>\n

Here’s what you need to know to keep your information safe from similar scams and the best methods for contacting airlines when you need assistance.<\/p>\n

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How scammers are deceiving travelers<\/h2>\n
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