From rising airfare costs to long security lines, the past year has been full of travel surprises. So, it might be surprising to hear that airline customer satisfaction has risen, according to a new report from major consumer analytics firm JD Power.<\/p>\n
Its annual ranking of the top North American airlines surveyed customers over the past year about their experiences in each of the key cabins: first- and business-class, premium economy and economy. JetBlue Airways, Delta Air Lines and Southwest Airlines topped the lists, respectively.<\/p>\n In the first- and business-class cohort, JetBlue ranked highest in customer satisfaction for the second year in a row. JetBlue’s Mint cabin is widely regarded as one of the best domestic and transatlantic business-class products<\/a><\/span>, thanks to its lie-flat suites, privacy doors on select aircraft and high-quality dining experience. In this category, JetBlue was followed by Delta and Alaska Airlines.<\/p>\n In the premium economy section, Delta took the gold for the fourth consecutive year. Its premium seats<\/a><\/span> offer generous recline, extra legroom and much better food options than economy class. Alaska in second place with a score of 720 and JetBlue in third with a score of 701.<\/p>\n We should note, the study considered extra legroom seats to be premium economy on the domestic front (Neither Alaska nor JetBlue has a true international-style premium economy product).<\/p>\n And, in terms of economy class, Southwest’s finish kept it in the top spot for the fifth year in a row. The Texas-based airline remained on top by a slight margin, even after making many changes last year<\/a><\/span> \u2014 most notably abandoning its open seating concept in favor of assigned seating. In this category, Delta Air Lines came in second and JetBlue sat in third place.<\/p>\n
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