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Enough is enough: That’s the message from Frontier Airlines’ new leader about the budget airline’s turbulent history of flight delays and cancellations.<\/p>\n
And the airline is prepared, he said, to make major changes to get better.<\/p>\n
“We’re simply not satisfied with our past record,” recently appointed<\/a> CEO James Dempsey said on the company’s earnings call Wednesday. “The status quo is not acceptable.”<\/p>\n Frontier has long struggled with operational reliability. It’s been a lingering frustration for passengers \u2014 especially those who get stranded on routes the airline only flies two or three times per week.<\/p>\n According to U.S. Department of Transportation statistics, Frontier canceled 2.3% of all flights in 2024 \u2014 the last full year with data available. That was by far the worst result of any major U.S. airline.<\/p>\n The carrier also saw its planes get to the gate late at a higher rate than any of its competitors. And last summer, it turned in a last-place finish in TPG’s Best Airlines Report<\/a>.<\/p>\n Fixing those problems is a top priority in 2026, said Dempsey, who recently assumed the CEO post after the abrupt departure late last year<\/a> by longtime executive Barry Biffle.<\/p>\n “Every available option is on the table,” Dempsey said, “to improve our performance.”<\/p>\n Among other moves, the carrier is working to get faster at prepping planes for takeoff after they get to the gate \u2014 and smarter about aircraft maintenance, in hopes of avoiding dreaded mechanical delays.<\/p>\n Reward your inbox with the TPG Daily newsletter<\/p>\n Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG\u2019s experts<\/p>\nWhat’s Frontier doing to improve?<\/h3>\n