{"id":184036,"date":"2025-07-31T11:00:00","date_gmt":"2025-07-31T11:00:00","guid":{"rendered":"https:\/\/entertainment.runfyers.com\/index.php\/2025\/07\/31\/uber-eats-now-lets-merchants-message-customers-about-their-orders-techcrunch\/"},"modified":"2025-07-31T11:00:00","modified_gmt":"2025-07-31T11:00:00","slug":"uber-eats-now-lets-merchants-message-customers-about-their-orders-techcrunch","status":"publish","type":"post","link":"https:\/\/entertainment.runfyers.com\/index.php\/2025\/07\/31\/uber-eats-now-lets-merchants-message-customers-about-their-orders-techcrunch\/","title":{"rendered":"Uber Eats now lets merchants message customers about their orders | TechCrunch"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p id=\"speakable-summary\" class=\"wp-block-paragraph\">Uber Eats announced on Wednesday that it will now allow restaurants and merchants to chat with customers to help prevent issues with orders. The app is also introducing new AI tools for merchants, and is inviting users to submit photos of their orders if the item doesn\u2019t yet have a menu image.<\/p>\n<p class=\"wp-block-paragraph\">With the new \u201cLive order chat\u201d feature, merchants can message customers in real-time to do things like confirm replacements for sold-out items, clarify special requests, and check in on dietary or allergy preferences.<\/p>\n<p class=\"wp-block-paragraph\">Uber states that users can\u2019t initiate chats with merchants, as customers can only message merchants if they have contacted them\u00a0first. Live order chat is available for both delivery and pickup orders, and ends once the food has been handed off to a courier or customer for pickup. <\/p>\n<p class=\"wp-block-paragraph\">The launch of the new feature comes three months after Uber Eats rival DoorDash <a href=\"https:\/\/about.doordash.com\/en-us\/news\/doordash-empowers-merchants-with-new-real-time-features?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">announced the ability for merchants<\/a> to chat directly with customers to resolve order issues.<\/p>\n<p class=\"wp-block-paragraph\">As for the new AI tools for merchants, Uber Eats is launching AI-powered summaries of customer reviews to make it easier to understand feedback at scale. Plus, Uber Eats is rolling out AI-generated item descriptions for menus to help users make informed decisions when deciding what to order. <\/p>\n<figure class=\"wp-block-image aligncenter size-large\"><figcaption class=\"wp-element-caption\"><span class=\"wp-block-image__credits\"><strong>Image Credits:<\/strong>Uber<\/span><\/figcaption><\/figure>\n<p class=\"wp-block-paragraph\">The app will also use AI to enhance low-quality food images by improving lighting, resolution, framing, and plating. For example, if there\u2019s a photo of food in a takeout container, Uber Eats might use AI to generate an image of the same dish on a plate.<\/p>\n<p class=\"wp-block-paragraph\">In addition, Uber Eats will now encourage users to snap a photo of their delivery. The company says it\u2019s doing this because it\u2019s aware that customers are more likely to order a dish when they are able to see what it looks like. If a customer\u2019s photo is chosen and published, they can get $3 in Uber Cash if they live in the U.S., Canada, Mexico, or the U.K. <\/p>\n<div class=\"wp-block-techcrunch-inline-cta\">\n<div class=\"inline-cta__wrapper\">\n<p>Techcrunch event<\/p>\n<div class=\"inline-cta__content\">\n<p>\n\t\t\t\t\t\t\t\t\t<span class=\"inline-cta__location\">San Francisco<\/span><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"inline-cta__separator\">|<\/span><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"inline-cta__date\">October 27-29, 2025<\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p class=\"wp-block-paragraph\">To submit a photo, users need to tap the \u201cAdd Photos\u201d button on the rate order screen after their order is delivered. <\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/techcrunch.com\/2025\/07\/31\/uber-eats-now-lets-merchants-message-customers-about-their-orders\/\" target=\"_blank\" rel=\"noopener\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uber Eats announced on Wednesday that it will now allow restaurants and merchants to chat with customers to help prevent issues with orders. The app is also introducing new AI tools for merchants, and is inviting users to submit photos of their orders if the item doesn\u2019t yet have a menu image. With the new [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":184037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":{"0":"post-184036","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tech"},"_links":{"self":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts\/184036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/comments?post=184036"}],"version-history":[{"count":0,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts\/184036\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/media\/184037"}],"wp:attachment":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/media?parent=184036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/categories?post=184036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/tags?post=184036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}