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Retail giant Marks & Spencer has confirmed a cybersecurity incident, as customers report ongoing disruption and outages.<\/p>\n
The British-headquartered retailer on Tuesday told customers in a notice, which TechCrunch has seen, that the company has been \u201cmanaging a cyber incident\u201d over the last few days. The notice, signed by chief executive Stuart Machin, said it was necessary to make operational changes \u201cto protect [customers] and the business.\u201d<\/p>\n
The company said its stores remain open and its website and app are operating normally.<\/p>\n
It is not immediately clear what the nature of the cyberattack is, or if customer data has been affected. A Marks & Spencer spokesperson did not immediately comment when reached by TechCrunch.<\/p>\n
In a filing<\/a> with the London Stock Exchange, Marks & Spencer said it had engaged external cybersecurity experts to investigate the incident, and also notified data protection authorities.<\/p>\n One customer told TechCrunch that in-store payment card terminals were not working. Several other customers reported on social media similar outages at various outlets and disruption to order pick-ups.<\/p>\n