\n<\/p>\n
Yelp is introducing some new AI features that aim to help users discover new establishments and narrow down customer reviews. The AI-powered \u201cReview Insights,\u201d announced today as part of Yelp\u2019s end-of-year product release<\/a>, quickly summarize how customers feel about certain aspects of a business, such as food quality, service, ambiance, and wait times.<\/p>\n<\/div>\n Review insights are aggregated sentiment scores that provide a quick overview of topics using facial icons\u00a0 \u2014 positive, neutral, and critical \u2014 displayed above a business\u2019s reviews. Yelp users can click specific topics to read related reviews that focus on those aspects of the business, such as what customers are saying about the food or service.<\/p>\n<\/div>\n Yelp says the feature is available on iOS for restaurant, food, and nightlife businesses, and will be expanded to services categories \u201cnext year.\u201d Review insights builds on the AI-powered review summaries feature<\/a> that Yelp introduced in January.<\/p>\n<\/div>\n \u201cWhen searching for a local restaurant, you might have a specific aspect in mind that matters most to you \u2014 be it the vibe of the space, how long it takes to get a table, or the quality of the food,\u201d said Yelp\u2019s Chief Product Officer Craig Saldanha in the announcement blog. \u201cEven when a review doesn\u2019t explicitly mention one of the topics, the LLM understands the context in the review to identify and surface the relevant topic and sentiment.\u201d<\/p>\n<\/div>\n The home feed search bar on iOS now features a trending drop-down that highlights the most popular terms other local users are looking for, which will be coming to Android \u201cearly next year.\u201d The iOS app home page has also been expanded to include new reviews, photos, and full-screen video spotlights uploaded by other users that surface recent experiences. Yelp says it\u2019s rolling out an AI-powered update that \u201cbetter tailors the home feed to your preferences\u201d in the coming weeks.<\/p>\n<\/div>\n