{"id":133858,"date":"2024-11-20T20:23:46","date_gmt":"2024-11-20T20:23:46","guid":{"rendered":"https:\/\/entertainment.runfyers.com\/index.php\/2024\/11\/20\/american-expands-technology-blocking-passengers-from-boarding-early-the-points-guy\/"},"modified":"2024-11-20T20:23:46","modified_gmt":"2024-11-20T20:23:46","slug":"american-expands-technology-blocking-passengers-from-boarding-early-the-points-guy","status":"publish","type":"post","link":"https:\/\/entertainment.runfyers.com\/index.php\/2024\/11\/20\/american-expands-technology-blocking-passengers-from-boarding-early-the-points-guy\/","title":{"rendered":"American expands technology blocking passengers from boarding early &#8211; The Points Guy"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p>If you fly American Airlines, boarding in an earlier group than you&#8217;re assigned is about to get a lot harder. Ahead of the <a href=\"https:\/\/thepointsguy.com\/news\/busiest-days-travel-holidays\/\" rel=\"noopener\" target=\"_blank\">Thanksgiving travel rush<\/a>, American is expanding its new technology \u2014 which stops out-of-turn boarders \u2014 to more than 100 airports across the country.<\/p>\n<p>The move comes after TPG, last month, reported the Fort Worth-based carrier <a href=\"https:\/\/thepointsguy.com\/news\/american-airlines-boarding-zones-enforced\/\" rel=\"noopener\" target=\"_blank\">was trialing the new software<\/a> at three airports.<\/p>\n<p>With an audible beep, the program alerts gate agents when a passenger tries to board with an earlier group than the one on their boarding pass.<\/p>\n<p>American&#8217;s gate agents will also get a visual alert, TPG has learned, and they&#8217;ll ask passengers boarding out of turn to return when their group is called.<\/p>\n<figure class=\"jsx-1853040249 tpg-figure\">\n<div style=\"padding-top:0\" class=\"jsx-36530878 full-width-auto-height-image\"><span style=\"box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative\"><span style=\"box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:66.6875%\"\/><noscript><img alt=\"\" loading=\"lazy\" decoding=\"async\" data-nimg=\"responsive\" style=\"position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%\" sizes=\"100vw\" srcset=\"https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=640 640w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=750 750w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=828 828w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=1080 1080w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=1200 1200w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=1920 1920w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=2048 2048w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=3840 3840w\" src=\"https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2021\/04\/Washington-DCA-National-American-Airlines-New-Concourse-Gate-35X-Zach-Griff-11-1.jpeg?width=3840\"\/><\/noscript><\/span><\/div><figcaption class=\"jsx-1853040249 figcaption\">ZACH GRIFF\/THE POINTS GUY<\/figcaption><\/figure>\n<p>If you&#8217;re flying with a companion who&#8217;s assigned to a higher boarding group, you&#8217;ll be allowed to board with them. You&#8217;ll likely hear the system&#8217;s alert sound indicating you&#8217;ve boarded too early \u2014 but the gate agent can override it with a quick click.<\/p>\n<p><a id=\"boarding-groups-are-big-business\" class=\"jsx-2362441780 anchor\"\/><\/p>\n<h2 class=\"jsx-2362441780\">Boarding groups are big business<\/h2>\n<p>Why this focus from American?<\/p>\n<p>&#8220;Boarding is really important to our customers,&#8221; said Kim Cisek, American&#8217;s vice president of customer experience.<\/p>\n<p>Indeed, it may sound trivial, but boarding groups are a key part of American value proposition for its higher-tier tickets, for <a href=\"https:\/\/thepointsguy.com\/loyalty-programs\/what-is-aa-elite-status-worth\/\" rel=\"noopener\" target=\"_blank\">AAdvantage elite status<\/a>, and for customers who carry a <a href=\"https:\/\/thepointsguy.com\/credit-cards\/american-airlines\/\" rel=\"noopener\" target=\"_blank\">cobranded American credit card.<\/a><\/p>\n<p>Certain credit cards \u2014 along with elite status and premium-cabin tickets \u2014 come with higher-priority boarding groups.<\/p>\n<div class=\"&#10;        EmailSignUp_container__qYzYT&#10;        undefined&#10;        EmailSignUp_isLoading__i_qm0&#10;      \"><picture class=\"EmailSignUp_graphic__zgpFm\"><source media=\"screen and (max-width: 767px)\" srcset=\"\/images\/EmailSignUp\/daily-mob.svg\"\/><img decoding=\"async\" alt=\"\" src=\"https:\/\/thepointsguy.com\/images\/EmailSignUp\/daily-dt.svg\"\/><\/picture>\n<div class=\"EmailSignUp_form__C8FWb\">\n<p>Daily Newsletter<\/p>\n<p>Reward your inbox with the TPG Daily newsletter<\/p>\n<p>Join over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG\u2019s experts<\/p>\n<\/div>\n<\/div>\n<p>&#8220;Our customers want a calm boarding experience, they want it to be seamless, they want to be able to board with their group and not have other customers in front of them,&#8221; Cisek said, speaking to TPG exclusively last month at the airline&#8217;s Texas headquarters.<\/p>\n<figure class=\"jsx-1853040249 tpg-figure\">\n<div style=\"padding-top:0\" class=\"jsx-36530878 full-width-auto-height-image\"><span style=\"box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative\"><span style=\"box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:66.6875%\"\/><img alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" decoding=\"async\" data-nimg=\"responsive\" style=\"position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%\"\/><noscript><img alt=\"\" loading=\"lazy\" decoding=\"async\" data-nimg=\"responsive\" style=\"position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%\" sizes=\"100vw\" srcset=\"https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=640 640w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=750 750w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=828 828w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=1080 1080w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=1200 1200w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=1920 1920w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=2048 2048w, https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=3840 3840w\" src=\"https:\/\/thepointsguy.global.ssl.fastly.net\/us\/originals\/2024\/11\/aa-hq.jpeg?width=3840\"\/><\/noscript><\/span><\/div><figcaption class=\"jsx-1853040249 figcaption\">American Airlines&#8217; headquarters in Fort Worth. SEAN CUDAHY\/THE POINTS GUY<\/figcaption><\/figure>\n<p>Just how often were travelers hopping in line ahead of their assigned group?<\/p>\n<p>&#8220;It was happening often enough that we knew this was something we wanted to pursue,&#8221; Cisek acknowledged.<\/p>\n<p><a id=\"expanding-early-trials\" class=\"jsx-2362441780 anchor\"\/><\/p>\n<h2 class=\"jsx-2362441780\">Expanding early trials<\/h2>\n<p>American trialed the technology at Albuquerque International Sunport (ABQ) in New Mexico, Tucson International Airport (TUS) in Arizona, and Ronald Reagan Washington National Airport (DCA) in recent weeks. The airline also ran some tests, Cisek said, at its home base, Dallas Fort Worth International Airport (DFW).<\/p>\n<p>On top of barring travelers from boarding out of turn, American reports it&#8217;s seen generally less chaotic boarding processes at airports where it&#8217;s tested the technology, with more order having the residual effect of travelers crowding the boarding area a bit less, Cisek said.<\/p>\n<p>American has nine boarding groups. Travelers who don&#8217;t have elite status but join the <a href=\"https:\/\/thepointsguy.com\/loyalty-programs\/american-airlines-aadvantage\/\" rel=\"noopener\" target=\"_blank\">AAdvantage loyalty program<\/a> typically board in Group 6.<\/p>\n<p><b>Related reading:<\/b><\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/thepointsguy.com\/news\/american-airlines-boarding-group-enforcement-technology\/\" target=\"_blank\" rel=\"noopener\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you fly American Airlines, boarding in an earlier group than you&#8217;re assigned is about to get a lot harder. Ahead of the Thanksgiving travel rush, American is expanding its new technology \u2014 which stops out-of-turn boarders \u2014 to more than 100 airports across the country. The move comes after TPG, last month, reported the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":133859,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":{"0":"post-133858","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-travel"},"_links":{"self":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts\/133858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/comments?post=133858"}],"version-history":[{"count":0,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/posts\/133858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/media\/133859"}],"wp:attachment":[{"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/media?parent=133858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/categories?post=133858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entertainment.runfyers.com\/index.php\/wp-json\/wp\/v2\/tags?post=133858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}