{"id":120475,"date":"2024-08-23T21:30:05","date_gmt":"2024-08-23T21:30:05","guid":{"rendered":"https:\/\/entertainment.runfyers.com\/index.php\/2024\/08\/23\/delta-is-issuing-companion-certificates-to-some-passengers-affected-by-it-meltdown-the-points-guy\/"},"modified":"2024-08-23T21:30:05","modified_gmt":"2024-08-23T21:30:05","slug":"delta-is-issuing-companion-certificates-to-some-passengers-affected-by-it-meltdown-the-points-guy","status":"publish","type":"post","link":"https:\/\/entertainment.runfyers.com\/index.php\/2024\/08\/23\/delta-is-issuing-companion-certificates-to-some-passengers-affected-by-it-meltdown-the-points-guy\/","title":{"rendered":"Delta is issuing companion certificates to some passengers affected by IT meltdown – The Points Guy"},"content":{"rendered":"


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In July, a global IT outage<\/a> caused massive flight delays and cancellations, leaving tens of thousands of passengers stranded. Unfortunately, Delta Air Lines passengers were among the hardest hit, with more than 5,000 flights canceled<\/a> during the outage.<\/p>\n

Related: Delta’s meltdown worsens with 800 cancellations Monday; now 4,000 since Friday<\/a><\/strong><\/p>\n

At the time, many passengers<\/a> reported that Delta wasn’t doing enough to accommodate their need for meals, hotel stays, ground transportation and alternative flights per expectations outlined on the U.S. Department of Transportation’s Airline Customer Service<\/a> dashboard and in its flight refund guidances<\/a>.<\/p>\n

These reports led to the U.S. Department of Transportation’s Office of Aviation Consumer Protections investigation to ensure affected passengers received the proper accommodations they were entitled to.<\/p>\n

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