There is no fix<\/a> for Intel\u2019s crashing 13th and 14th Gen Raptor Lake desktop processors. If your chip isn\u2019t yet damaged, please apply motherboard BIOS updates early and often to prevent issues. If it\u2019s already damaged, your only option is to exchange it. <\/p>\n<\/div>\n But what if you didn\u2019t buy a chip \u2014 <\/em>but, rather, an entire PC? Will PC makers have your back? Will they pass along the extra two years of warranty that Intel just theoretically granted them<\/a>, or will they perhaps try to save money at your expense?<\/p>\n<\/div>\n We asked over a dozen desktop computer companies that last question. Some agreed to extend their warranty to meet or beat Intel. Some were more vague.<\/p>\n<\/div>\n Here\u2019s what they told The Verge. <\/em><\/p>\n<\/div>\n We are currently investigating which models of\u00a0Acer\u00a0desktops may have these specific chipsets, but as of today, we haven\u2019t heard of any widespread customer reports of crashes or instability on our Intel-based desktops. Once we complete our investigation, we\u2019ll determine if any modifications will need to be made to our warranty offerings, but this may take us a week to complete. <\/p>\n<\/blockquote>\n<\/div>\n ASUS is aware of this issue and is actively assisting our customers in mitigating its impact. This includes providing timely BIOS updates based on Intel\u2019s latest investigation. We will also offer a two-year extended warranty for affected Desktop CPU. More information can be found here:\u00a0Warranty Policy for Intel\u00ae Boxed and Tray Processors<\/a>\u00a0and\u00a0Additional Warranty Updates on Intel Core 13th\/14th Gen Desktop Processors – Intel Community<\/a>. (Note: the maximum warranty period for affected CPU can be up to five years only. Further details on this will come later.)\u00a0<\/p>\n ASUS deeply cares about our customers\u2019 satisfaction and we remain committed to providing the highest level of quality and service. If you have any questions, contact your local customer service center. Please stay tuned for further updates. <\/p>\n<\/blockquote>\n<\/div>\n Any customers experiencing instability issues with their Intel Core 13th\/14th Gen desktop processors should reach out to\u00a0Dell\u00a0Technical Support<\/a>. Processors diagnosed with\u00a0this issue<\/a>\u00a0will be replaced and\u00a0Dell\u00a0Technologies will work with Intel to ensure that all costs are covered for our impacted customers. <\/p>\n<\/blockquote>\n<\/div>\n HP\u00a0is aware of Intel\u2019s recent announcement extending warranties on 13th and 14th Generation desktop processors experiencing microcode instability issues. We will\u00a0honor\u00a0Intel\u2019s extended warranty of two years on impacted processors and we are working closely with Intel on how to best manage this process for our customers.<\/p>\n<\/blockquote>\n<\/div>\n We received out-of-office messages from two PR contacts and no reply from a third.<\/p>\n<\/div>\n We received no reply from two PR contacts.<\/p>\n<\/div>\n I\u2019m happy to let you know that Corsair and Origin PC are providing a 4-year CPU warranty on all Intel 13th gen and 14th gen processors from date of purchase for our customers.<\/p>\n If any of our customers have questions or concerns, we encourage them to contact our customer service department; we are more than happy to help.<\/p>\n<\/blockquote>\n<\/div>\n Thank you for reaching out. We\u2019re committed to supporting our customers. All previous and new systems with Intel 13th and 14th Gen CPUs will include an extended 5 year warranty coverage for the processor only.<\/p>\n<\/blockquote>\n<\/div>\n (Digital Storm did not clarify whether the warranty had been extended by five additional years or is now five years in total, though the latter seems more likely.)<\/p>\n<\/div>\n Yes. Falcon Northwest passes along manufacturer\u2019s warranties in addition to our own warranty. Intel 13th<\/sup>\u00a0& 14th<\/sup>\u00a0Gen desktop processors on Intel\u2019s list will now be covered for a full 5 years.\u00a0 Falcon Northwest has always offered a 3 year warranty on all of our desktops, including the first year with our \u201cFalcon Overnight\u201d service where we pay overnight shipping both ways in the event a major repair is needed.\u00a0Lifetime technical support is always standard.<\/p>\n<\/blockquote>\n<\/div>\n Committed to providing exceptional service and product quality, MAINGEAR, in response to Intel\u2019s recent warranty update, will be extending the processor warranty on all PCs equipped with affected 13th and 14th Gen Intel Core processors to five (5) years from the date of purchase. This extension also applies to systems featuring delidded 14900KS processors. <\/p>\n<\/blockquote>\n<\/div>\n In the coming weeks, MAINGEAR will be alerting customers of the processor warranty extension and will proactively guide affected customers through the necessary update procedures.<\/p>\n<\/blockquote>\n<\/div>\n I\u2019m happy to let you know that Corsair and Origin PC are providing a 4-year CPU warranty on all Intel 13th gen and 14th gen processors from date of purchase for our customers.<\/p>\n If any of our customers have questions or concerns, we encourage them to contact our customer service department; we are more than happy to help.<\/p>\n<\/blockquote>\n<\/div>\n Note: Corsair owns Origin PC and had the same reply for both.<\/p>\n<\/div>\n We are aware of the instability reports regarding Intel\u2019s 13th and 14th generation processors. NZXT is committed to delivering a great customer experience and we are currently working with Intel on details to best serve impacted customers. We will share an update as soon as possible.<\/p>\n If any of our customers suspect they are having issues with these affected Intel CPUs, please reach out to NZXT Customer Service for support.<\/p>\n<\/blockquote>\n<\/div>\n We are extending our warranty on affected CPUs to 3 years for any customer affected by this issue, regardless of warranty purchased.\u00a0With a Puget Systems PC, you should be able to count on it working for you. If we no longer have supply of 13th or 14th Gen processors, we\u2019ll upgrade you to a more current generation.<\/p>\n<\/blockquote>\n<\/div>\n Emails to CyberPowerPC, which sells prebuilt PCs at Best Buy and elsewhere, were met with an automated response that linked to the company\u2019s standard warranty<\/a> \u2014 which only includes a one-year parts warranty.<\/p>\n<\/div>\n Our company has been in close communication with Intel to resolve this issue. We can confirm we will honor Intel\u2019s extended warranty. We are establishing processes for impacted customers to receive assistance from\u00a0iBUYPOWER\u00a0on their CPUs and will share details directly with customers and the public soon. We will share this process once it is finalized.<\/p>\n<\/blockquote>\n<\/div>\n When we asked for clarification, the company added:<\/p>\n<\/div>\nAcer \u2014 would not promise warranty extension<\/h3>\n<\/p>\n
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Asus \u2014 two-year warranty extension<\/h3>\n<\/p>\n
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Dell and Alienware \u2014 would not promise warranty extension but \u201call costs are covered\u201d<\/h3>\n<\/p>\n
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HP \u2014 two-year warranty extension<\/h3>\n<\/p>\n
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Lenovo \u2014 no reply<\/h3>\n<\/p>\n
MSI \u2014 no reply<\/h3>\n<\/p>\n
Corsair \u2014 four-year total CPU warranty<\/h3>\n<\/p>\n
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Digital Storm \u2014 five-year CPU warranty<\/h3>\n<\/p>\n
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Falcon Northwest \u2014 five-year total CPU warranty<\/h3>\n<\/p>\n
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Maingear \u2014 five-year total CPU warranty<\/h3>\n<\/p>\n
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Origin PC \u2014 four-year total CPU warranty<\/h3>\n<\/p>\n
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NZXT \u2014 would not promise warranty extension<\/h3>\n<\/p>\n
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Puget Systems \u2014 three-year total CPU warranty<\/h3>\n<\/p>\n
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CyberPowerPC \u2014 no human reply<\/h3>\n<\/p>\n
iBuypower \u2014 five-year total CPU warranty<\/h3>\n<\/p>\n
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