@noellelovessloths Before you call me ungrateful- first of all, it tasted horrible. Second of all, they also forgot the cheese. mukbang schoollunch noellelovessloths ♬ original sound – Noelle Cheney
It started when TikTok influencer Noelle Cheney uploaded a video of her school lunch (which she regularly does), this time a wrap from Subway. “Are you kidding me? I asked for no tomatoes and no cucumbers, and what did they give me? Tomatoes and cucumbers,” a frustrated Cheney says in the clip. “I’m literally probably one of their most loyal customers, and they do this to me.” After taking a bite, she also realizes that there is no mayo. She also added in the caption that her wrap was missing cheese.
A Subway employee (@gothichippie) who made the wrap then responded on TikTok.
@gothichippie stitch with @Noelle Cheney ♬ original sound – that one subway employee
“That’s what was on the receipt. I know that’s not what you usually order, because you order a lot, so I usually have an idea of what you’re ordering and when I got your receipt, I was like, ‘Hm, this is not what she usually orders.’ Given, I should’ve called the number on the receipt, but with Subway receipts, we just make whatever is on the receipt, so I thought, ‘Maybe she’s switching it up today.’ Must have been a problem with the app, but I just make what’s on the receipt and put it on the shelf. I’m sorry!” she explained.
She then shared a screenshot of the receipt:
@gothichippie greenscreen @Noelle Cheney ♬ original sound – that one subway employee
Cheney then took to TikTok to apologize for her video and explained that she also apologized directly to the Subway staff in person.
@noellelovessloths I still have so much love for subway sandwiches 💚 subway noellelovessloths ♬ original sound – Noelle Cheney
“Let’s talk about the elephant, or the big sandwich, in the room,” Cheney said. “I didn’t double check my order before placing it. I was in a rush trying to order it and I think I clicked something wrong or it glitched and my special instructions got wiped out and reset. And I just didn’t realize before I placed the order. I was so excited to eat it, I was so hungry. So when I opened my meal and realized that it wasn’t what I thought I ordered, I was bummed, but I also took the opportunity to make it overly dramatic and it just wasn’t funny like I thought it would be. I made the wrong judgment call there. Although it may have come off across differently, there wasn’t any negativity targeted towards any of the SUbway employees. I see them once or twice a week, they are all super nice. I went in today to apologize to all of them, including the one who made the sandwich, and to tell them I seriously appreciate everything they do and their hard work.”
